General.
The Rajomon.com.au website (“this website”) is owned by Rajomon PTY Ltd (ABN 60 640 689 498). It is operated by Rajomon and other companies or entities that are affiliates of Rajomon (referred to collectively as Rajomon)
Access to this website is subject to these terms and conditions, Rajomon’s Privacy Policy, notices, disclaimers and any other terms and conditions or statements contained within this website (referred to collectively as “Terms and Conditions”). By using this website, you agree to be subject to the Terms and Conditions.
Rajomon reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the website following the posting of changes will mean that you accept and agree to the changes.
If the whole or any part of a provision of these Terms and Conditions are void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of the Terms and Conditions have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of the Terms and Conditions or is contrary to public policy.
Products & Services.
All products and services referred to on this website are provided by:
- Rajomon Pty Ltd (ABN xxxxxxxxxxx);
- Rajomon Advisory Pty Ltd (ABN xxxxxxxxxxx) and its Representatives;
- Rajomon Capital (ABN xxxxxxxxxxxxxxxxxx) and its Representatives;
- Rajomon Asset Management (ABN xxxxxxxxxxxxx);and
- Rajomon Services (ABN xxxxxxxxxxxxx)
These entities are collectively referred to as Rajomon. Rajomon operates from Level 5, 2-4 Ross Place, South Melbourne, VIC 3205.
Although one adviser in Rajomon may offer you different services, each entity is solely and separately responsible for the services provided by its representatives.
Business Advisory Services
Rajomon (ABN 60 640 689 498) provides a wide range of accounting, tax and business advisory services. Liability limited by a scheme approved under professional standards legislation.
Financial Advice
Rajomon AFSL business name authorises and is responsible for the financial advice provided by its Representatives only, and Rajomon AFSL business name is in no way responsible or liable for the accuracy or quality of the information provided by Representatives of the other Rajomon entities.
Click here to access important information and documents relating to financial advice, including current Financial Services Guides and Adviser Profiles.
Consumer Credit Services
Rajomon Lending (ABN xxxxxxxx) is a Corporate Credit Representative of xxxxxxx (ABN xxxxxxxxxx), (Address) which is the holder of Australian Credit Licence (ACL) xxxxxxx.
General Advice
This website is for your information only and is not intended to represent specific investment or professional advice. Information provided does not take into account your personal financial circumstances, objectives or needs. To the extent permitted by law, Rajomon expressly disclaims all responsibility for any loss, injury, claim, liability or damage resulting from any reliance placed on the contents of this website.
Before acting on information or general advice on this website, you should first consider its appropriateness for your particular objectives, financial situation or needs. You may seek the assistance of an adviser or an independent legal professional.
If the general advice relates to the acquisition, or possible acquisition of a particular financial product, you should read the appropriate Financial Services Guide (FSG), Product Disclosure Statement (PDS) and/or Target Market Determination (TMD) for the relevant financial product before making any decision about whether to acquire, or continue to hold interests in, the Product. These documents can be obtained free of charge by contacting your Adviser or Rajomon in writing.
Investment Performance
It is important to understand that past performance is not a reliable indicator of future performance.
All investments carry risk. We do not guarantee any particular rate of return or performance of any investment. Any investment is subject to market and other risks. Please consult the relevant PDS for more information. These documents can be obtained free of charge by contacting us in writing.
Disclaimers & Limitation of Liability.
This website is intended for use by persons accessing the website from within Australia. The services described are only available to persons accessing the website from within Australia.
Rajomon cannot guarantee the safety or security of your computer system or other electronic devices. Rajomon does not accept liability for any loss or corruption of electronically stored data or any damage to any computer system or other electronic device sustained in connection with the use of the website or user content.
Rajomon makes no representations or warranty of any kind, express or implied as to the operation of the website or the user content. You expressly agree that your use of the website is entirely at your sole risk. To the extent permitted by legislation such as the Competition and Consumer Act 2010 (Cth), this website is provided on an “as is, as available” basis.
The Competition and Consumer Act 2010 (Cth) and similar Commonwealth, State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by us of the website (including any functions contained on the website) which cannot be excluded, restricted or modified (Non-excludable Rights). Except for any Non-excludable Rights you agree to exclude all other conditions and warranties implied by custom, law or statute.
To the extent permitted by law, Rajomon expressly disclaims all responsibility for any loss, injury, claim, liability, or damage, or any indirect, incidental, special or consequential damages or loss of profits whatsoever of any kind resulting from, arising out of or any way related to:
- Any errors in or omissions of the website and/or the user content, including, but not limited to, technical inaccuracies and typographical errors,
- Any third party web sites or content directly or indirectly accessed through links in the website, including, but not limited to, any errors or omissions,
- The unavailability of the website or any portion,
- Your use of the website, or
- Your use of any electronic device or software in connection with the website.
The maximum aggregate liability owed by Rajomon for all proven losses, damages and claims arising, including liability for breach, in negligence or in tort or for any other common law or statutory action, is limited to an aggregate of all claims, where the maximum aggregate amount is equal to the total amount paid by you to us for services provided by us to you.
Third Party Information.
This website may contain references, promotions, information or links to external providers, websites and/or servers over whom Rajomon has no control. Such information and links are provided for your convenience only. Rajomon has not verified, and assumes no responsibility for, the content of any other website. A link to or from a third party website is not an endorsement, approval or recommendation of that website, the operator(s) or the content contained on the website.
- Rajomon makes no warranties or representations as to the quality, accuracy or appropriateness of the goods or services available from third party websites. Should you choose to obtain goods or services from these websites, or associated companies or persons, this is done at your own risk. You indemnify each member of Rajomon against all liability, loss, damage, cost and expense arising from or relating to your obtaining goods or services from a third party referred to in this website.
- If you link to this website from a third-party site or server (”S/S”), you must ensure that this S/S does not contain any material that contravenes any law, is offensive or distasteful, disparages or adversely affects the brand or reputation of Rajomon, or any of Rajomon’s affiliated companies/entities or its services. You must ensure that this S/S does not make any representations about Rajomon, any of its affiliated companies/entities or services, including any representations of endorsement, sponsorship, affiliation or approval of you or the S/S by Rajomon. You must ensure the S/S does not represent or reproduce Rajomon documents or information, or attempt to pass content off as belonging to the S/S.
If you choose to follow a link to or from a third party website, you do so entirely at your own risk and Rajomon takes no responsibility for loss or damages arising, either directly or indirectly, from the reliance on, the use of or inability to use links via this website.
Copyright.
All content, unless otherwise stated, is the sole and legal property of Rajomon.
Unless you have received the express, written consent of Rajomon.
- No content on this website (including text, graphics, videos, audio, attachments, forms, web tools and all other intellectual property) may be reproduced, downloaded, stored, adapted, uploaded to a third-party, linked to, published, framed, performed in public, transmitted or otherwise redistributed, in whole or in part;
- You may not modify or create derivative documents or works from any part of this website;
- You may not commercialise any documents or information obtained on this website.
Where Rajomon provides third party material on this website, it is your responsibility to seek out appropriate permissions from the copyright holder for that material.
Feedback & Complaints.
Rajomon appreciates your feedback and is committed to fair and efficient resolution of all complaints.
Website
If you have feedback or concerns about this website or these Terms and Conditions, please contact Rajomon Software Division Manager.
Software Division Manager
PO Box 61
South Melbourne VIC 3205
Phone: +03 9699 9154
Privacy
If you are concerned about how your personal information is being handled or if you have a complaint about a breach of the Privacy Act or the APPs, please contact Rajomon’s Privacy Compliance Officer and follow the complaints process outlined in Rajomon’s Privacy Policy.
Advice & Services
If you have any concerns about Rajomon’s advice, products or services or complaints handling process, please first contact your Adviser to discuss your concerns. We are always happy to hear about ways to improve our service and advice.
You are also welcome to reach out to your Lead Adviser at any time or you can contact Rajomon’s Corporate Governance Manager.
Corporate Governance Manager
PO Box 61
South Melbourne VIC 3205
Phone: +03 9699 9154
We will acknowledge your complaint as soon as we can after receiving your complaint. We will let you know if we need any further information from you to resolve your complaint.
Rajomon will investigate the complaint and we are happy to provide a written response at your request, or as required.
We strive to resolve most complaints quickly but some matters take longer to resolve. If your complaint is taking longer, we will let you know what is happening and a date by which you can reasonably expect a response.
If you are not satisfied with our response or the manner in which we dealt with the complaint, there are other bodies with which you can escalate your concerns.
If your complaint is about the services provided by Rajomon AFSL or its Representatives, you can contact The Australian Financial Complaints Authority (AFCA). This is a free service and they consider most complaints involving providers of financial services.
AFCA can be contacted at:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
www.afca.org.au
If your complaint is about the services provided by a Mortgage Broker of Rajomon Lending, you can contact:
their Credit Licensee: Australian Finance Group LTD (AFG) (CL: xxxxxx)
AFG can be contacted at:
Complaints Officer
Australian Finance Group Ltd
PO Box 710
West Perth, WA 6872
Phone: 1300 130 987
www.afgonline.com.au/contact-us/complaints
OR AFCA can be contacted at:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
www.afca.org.au
